Please follow the direction as stated below. Please verify your product is powered on and connected, then try again in a few minutes. One of those and a long very skinny screwdriver was the answer. Followed the directions and its now scanning. Product has been exchanged: This could take up to 3 minutes, depending on your computer and connection speed.
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HP LaserJet 3380 All-in-One Printer User Guides
Select your operating system and versionChange Detected operating system: I had a film on the mirror, nothing seemed to work until I got out the alcohol prep pads. HP encountered an error while trying to scan your product. Please return to the product information page and verify the numbers provided or try again later. Solution and Diagnostic Data Collection. This could take up to 3 minutes, depending on your computer and connection speed.
Operating System – Windows 7, Windows 8, Windows 8.
This product cannot be identified by Serial Number alone. Asia Pacific and Oceania.
HP LaserJet All-in-One Printer – Driver Downloads | HP® Customer Support
One of those and a long very skinny screwdriver was the lsserjet. The list of all available drivers for your product is shown above. Asia Pacific and Oceania.
Select from the products you own.